Personal Card Services

Debit Cards

• Get your card today with Instant Issue
• A convenient way to pay.
• Use any ATM.
• With SHAZAM’s Privileged Status® program - enjoy access to thousands of surcharge-free ATMs throughout the country
• More secure than cash
• Limited liability if loss or theft occurs.
• Monthly statement helps you easily track your transactions.

Mastercard Guide to Benefits

SHAZAM SURCHARGE ATM LOCATOR

NEW OR REPLACEMENT CARD

Card Control:

Enjoy the added security of Card Control. Pause your debit card by blocking and unblocking it whenever you want using our mobile app.

Additional Info:

Shazam Fraud Protection -

Protecting you from unauthorized use of your debit card is one of our top priorities at State Bank. To mitigate fraud, we have partnered with SHAZAM, our electronic funds transfer network, to implement a monitoring system called SHAZAM Falcon. This system will help to guard your debit card against fraudulent activity. If suspicious activity is detected on your debit card, you will be contacted by the Bank, or a SHAZAM fraud specialist calling on our behalf, to verify the transactions in question. Remember, State Bank will not contact you to ask for information like your online banking credentials, account number, or social security number.

NOTE: If you believe a transaction has been denied due to suspected fraud and it is after normal business hours, contact the SHAZAM Fraud department for assistance, 1-866-508-2693.

Reset Debit Card Pin:

Call 800-717-4923

Traveling?

Let us know where you are going, and we will notify the monitoring system of your temporary location so that transactions will not be denied due to suspected fraud. Contact us or complete this Travel Notification.

SUBMIT A TRAVEL NOTIFICATION

Report a Lost or Stolen Card:

During regular banking hours, please call 618-939-7195

For assistance outside of regular banking hours, please call.

1-800-383-8000

Credit Cards

• Accepted worldwide.
• Low Rate or Preferred Points MasterCard® options available
• All the benefits you expect from your card
• Download the app

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How to apply:

• Login to online banking and submit the quick app
• OR download the Mastercard Consumer Application
• Complete the application and print or save it.
  • Bring in completed application to any of our locations and a Customer Service Rep will assist you.
  • OR email it to banksupport@tib.bank
  • OR mail the completed application to:
    Card Service Center
    PO BOX 569130
    Dallas, TX 75356-8999

Options available:

Low-Rate Cards:

Benefits -

• Competitive annual percentage rate (APR)*
• 24-hour toll-free live customer assistance available at 800-367-7576
• Online account information available 24/7 at www.cardaccount.net
• Rental car collision damage waiver protection
  Unlike some card offers, we do not charge a higher rate for cash advances.

Features -

No annual fee!

Low introductory rate for the first six months*

Competitive ongoing APR*

25-day interest-free grace period on all purchases. No grace period on cash advances.

Preferred Points Card:

Benefits -

• Earn one point for each dollar spent, up to 10,000 points per month.
• You pick your reward! Redeem your rewards points for cash back, retail gift cards, travel and a wide variety of merchandise including sporting equipment, jewelry, luggage, electronics, video game equipment and more.
• 24-hour toll-free live customer assistance available at 800-367-7576
• Online account information available 24/7 at www.cardaccount.net
• Rental car collision damage waiver protection.
• Unlike some card offers, we do not charge a higher rate for cash advances.

Features-

No annual fee!

Low introductory rate for first six month*

Competitive ongoing APR*

25-day interest-free grace period on all purchases. No grace period on cash advances.

Cash advances can be made for up to 50% of the credit line.

To view redeem rewards points call 866-678-5191.

Fees
Other fees may be charged, these fees are listed on the Mastercard Consumer Application

*Please see application for information about current APRs and fees